Americredit ***! I've had a loan with them for 3 years and have never been late with a single payment. I'm out of work due to maternity leave and just found out my short-term disability insurance isn't coming through. I called to request a deferrment for next month's payment and was told simply that deferrments were not an option - under any circumstances - period.
I've been a good customer and have fallen on a short-term
financial hardship- all I needed was a little
extra time on ONE payment! So now I've had to cancel their authorization to debit from my
checking account and just plan to be a month late on my next payment.
Thanks for nothing,
Americredit!
1. Written by csullivan25, on 18-10-2009 13:34
Hi my name Is CandI Sullivan I have called several times tryin to make a payment for my Fiance who is deployed. They refused to take a payment because im not on the contract. The reps are very rude and when I ask to talk to a manager they always hang up in my face. I drive and pay for the car so I don't kno why Im given a hard time. I jus want to make sure the payments are made and theyre preventin that. The manager sided with the reps and told me to fax a power of attorney. I did and called back the Rep was being rude and unprofessionl when I told she was being unprofessional she said "you havnt seen unprofessional yet." I asked to speak to her manager and she hung up on me. Eveytime I call I feel like Im being badgered and harrassed by the Reps and all I want to do is make a payment to keep my Fiance acct in good standing.
|
2. Written by Fonna in Florida, on 09-10-2009 11:27
In July, I was falling behind due to an illness that my husband had. I had my car loan for two years. When I called, they gave me a one month deferment and then they changed my payment date so that I had about a month and 1/2 to make that payment. I was very happy with how I was treated. I am not sure why they would give some people a deferment and refuse others.
|
3. Written by surprised, on 19-09-2008 00:33
 I am surprised to hear about all these complaints. I was a couple days late on my payment and the rep called and told me to just call and let them know next time so that they can put it in my file that the payment will be late. She was very nice.
|
4. Written by Bitter, on 27-07-2008 18:05
 Americredit have rude people working for them..I heard they were going under great I hope so..they blow
|
5. Written by Cristian, on 28-06-2008 14:17
I had the exact same issue in May 08 with Americredit. Their rep told me it was a company wide policy and that they weren't offering any deferments to anyone. They should definitely be more flexible with good customers who have consistantly been on time with payments and have a solid history with them
|
6. Written by unknown, on 03-06-2008 19:17
sometimes the "head people" of the company tell their agents not to do deferments. its not the reps fault. or maybe you just were not eligible... deferments are not always guaranteed anyways.. they have to get approved by upper management. finance companies are not required to give a deferment, they only offer them when it is available.
|
|
Consumer Forum is another great place to discuss consumer concerns NOT RELATED to this article. |
Comment
Comments (6)
